Day 92 - Strong reddit post, more paid users and more bugs!life UserBit entrepreneurship
First, the bug
A new user decided to invite their entire team on UserBit! 🎉 right? I was both excited and nervous because team stuff hasn’t been tested thoroughly yet. and of course, murphy’s law is a real thing — I got a message from the user right away that invitations are not working.
Talk about going from a high to a low in a second. They sent out invitations, emails went out, people joined and nada. Teammates couldn’t accept the invite because there was nothing to accept. I was almost sure that there’s no way these folks will stick around after a bad experience with the app like that.
Luckily, they not only reached out through email, but also joined the slack where I could converse with one of them in real time. Long story short, the problem was casing of emails. If there was a mismatch in email casing
firstname.lastname@example.org, the invitation would go out, but once the person joins, they wouldn’t see any pending invites.
I was able to resolve this quickly and thankfully they did not cancel the plan. I intend to make sure to follow up later today.
Make it more user friendly
The conversation made me realize that a lot of team stuff is not self-explanatory and I need to make the workflow more user friendly with the right copy at the right places. I spent the rest of the day doing that.
Strong Reddit post
The reddit post this morning gained some good traction. I got a good number of new signups including the paid users. One important statistic was for a while video watching had a 1:1 mapping with conversion. I’m starting to think that video is actually a really good conversion driver.
Overall a very drammatic day. I look forward to getting some sleep.